Terms of Service

Last updated: 2/1/2026

Welcome to ChatINZ ("we", "our", "us"). By accessing or using our website and services, you agree to be bound by the following Terms of Service.

1. Services

ChatINZ provides AI-powered immigration information, consultation support, and related digital services. Our services are for informational and advisory purposes only and do not replace official decisions made by Immigration New Zealand or other authorities.

2. User Responsibility

Users are responsible for providing accurate and complete information. We are not liable for any consequences arising from incorrect or incomplete information provided by users.

3. Payments

All fees must be paid in advance unless otherwise agreed. Payments are processed securely through Stripe. Prices are displayed in United States Dollars (USD) unless stated otherwise.

4. No Guarantee of Outcome

We do not guarantee visa approval, immigration success, or any specific outcome.

5. Intellectual Property

All content, systems, and materials on this website are the property of ChatINZ and may not be reproduced without written permission.

7. Limitation of Liability

To the maximum extent permitted by law, Upgrowth Limited shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the Service.

6. Termination

We may suspend or terminate your account if you violate these Terms or engage in fraudulent activity. You may terminate your account at any time by contacting support@upgrowth.co.nz.

8. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes shall be resolved in the courts of New Zealand.

Refund Policy

1. Digital Services

Due to the nature of digital and consulting services, all payments are generally non-refundable once the service has commenced.

2. Subscription Cancellation

You may cancel your subscription at any time. Access will continue until the end of the current billing cycle. No partial refunds are provided.

3. Exceptional Circumstances

Refunds may be considered in exceptional circumstances, such as:

  • Duplicate payments
  • System errors
  • Service not delivered

All refund requests must be submitted in writing within 7 days of payment.

4. Processing Time

Approved refunds will be processed within 7–10 business days.